Privacy Policy
Last Updated: March 15, 2025
At Vision SmartNet, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our blockchain finance education platform. We're based in Taiwan and follow local data protection regulations while maintaining international standards for information security.
Information We Collect
When you use our services, we gather different types of information depending on how you engage with our platform. Some of this happens automatically, while other details you provide directly.
Personal Information You Provide
- Name and contact details (email address, phone number) when you register for courses
- Billing information if you enroll in paid programs
- Educational background and career goals you share during onboarding
- Communication content when you contact our support team
- Profile details you add to customize your learning experience
Technical Information We Collect Automatically
Our systems collect certain technical data to improve your experience and keep our platform running smoothly. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to remember your preferences and analyze site traffic patterns.
How We Use Your Information
We don't collect data just to have it sitting around. Everything we gather serves a specific purpose related to delivering quality blockchain education.
| Purpose | Details |
|---|---|
| Course Delivery | Processing enrollments, providing access to materials, tracking your progress through modules |
| Communication | Sending course updates, answering questions, sharing relevant blockchain industry news |
| Payment Processing | Handling transactions securely, generating receipts, managing refund requests |
| Platform Improvement | Analyzing usage patterns to enhance content quality and user experience |
| Legal Compliance | Meeting regulatory requirements under Taiwan's Personal Data Protection Act |
Data Sharing and Third Parties
We're selective about who gets access to your information. Your data stays within our organization except in specific situations where we need external help to provide our services.
Service Providers: We work with payment processors, email delivery services, and cloud hosting companies. These partners only access the information necessary to perform their specific functions and are contractually obligated to protect your data.
Legal Requirements: If Taiwan authorities issue a valid legal request, we may need to disclose certain information. We'll always verify the legitimacy of such requests first.
Business Transfers: Should Vision SmartNet merge with another company or restructure, your data might transfer as part of that process. You'd be notified beforehand.
We never sell your personal information to marketers or data brokers. That's not how we operate.
Your Privacy Rights
Under Taiwan's data protection laws, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correction Rights
Ask us to fix inaccurate information in your profile or records. You can update most details directly through your account settings.
Deletion Requests
Request removal of your personal data from our systems. We'll comply unless we have a legal obligation to retain certain records.
Data Portability
Get your information in a machine-readable format to transfer to another service provider if you choose.
Marketing Opt-Out
Unsubscribe from promotional emails anytime. Course-related communications will continue as needed.
Processing Objection
Object to certain types of data processing, though this might affect your ability to use some platform features.
To exercise any of these rights, email us at support@vision-smartnet.com with your request. We'll verify your identity and respond within the timeframes required by Taiwan law.
Data Security Measures
Protecting your information isn't just a legal requirement—it's fundamental to how we operate. We've implemented multiple layers of security across our systems.
All data transmitted between your device and our servers uses industry-standard encryption protocols. Your passwords are hashed and salted, so even our team can't see them. We maintain regular security audits and penetration testing to identify potential vulnerabilities before they become problems.
Our staff receives ongoing training about data protection best practices. Access to personal information is restricted based on job function, and we monitor all access logs for unusual activity. Payment information is processed through PCI-DSS compliant providers—we don't store your full credit card numbers on our servers.
Despite our precautions, no internet-based system is completely secure. If we detect a data breach that affects your information, we'll notify you promptly along with details about what happened and what steps we're taking.
Data Retention Periods
We don't keep your information indefinitely. Retention periods depend on the type of data and our legitimate business needs.
- Active student records: Maintained while you're enrolled plus three years after course completion
- Financial transaction data: Kept for seven years to comply with Taiwan tax regulations
- Marketing consent records: Retained until you withdraw consent
- Support communications: Stored for two years after the last interaction
- Technical logs: Automatically deleted after 90 days unless needed for security investigations
After these periods expire, we securely delete or anonymize the information so it can no longer identify you personally.
Cookies and Tracking Technologies
Our website uses cookies to remember your preferences and understand how people use our platform. When you first visit, you'll see a notice explaining what types of cookies we use and giving you control over non-essential ones.
Essential Cookies
These keep the site functioning properly—remembering you're logged in, maintaining security, and enabling basic features. You can't disable these without breaking core functionality.
Analytics Cookies
We track aggregated usage patterns to understand which content helps students most and where people struggle. This data is anonymized and helps us improve course materials.
Preference Cookies
These remember your settings like language choices, display preferences, and which course modules you've completed.
You can manage cookie preferences through your browser settings, though disabling certain types might affect your experience on our platform.
International Data Transfers
While Vision SmartNet operates primarily in Taiwan, some of our service providers (like cloud hosting platforms) maintain servers in other countries. When your data crosses borders, we ensure adequate protection measures are in place.
For transfers outside Taiwan, we use standard contractual clauses approved by data protection authorities and verify that recipient countries have appropriate privacy laws. Our primary data centers are located in regions with robust data protection frameworks.
Children's Privacy
Our blockchain finance courses are designed for adults. We don't knowingly collect information from anyone under 18 years old. If you're a parent who discovers your child has provided us with personal information, contact us immediately and we'll delete it from our systems.
Changes to This Policy
We review and update this privacy policy periodically as our practices evolve and regulations change. When we make significant modifications, we'll notify active users via email and post a notice on our website.
The "Last Updated" date at the top of this page shows when the current version took effect. We encourage you to check back occasionally, especially if it's been a while since you've reviewed our practices.
Taiwan-Specific Compliance
As a Taiwan-based organization, we comply fully with the Personal Data Protection Act (PDPA). This means following strict rules about consent, data security, and your rights as a data subject.
If you believe we've mishandled your information or violated Taiwan data protection laws, you can file a complaint with the National Development Council's Department of Cyber Security. We'd appreciate the opportunity to address your concerns directly first, though.
Questions About Privacy?
If something in this policy isn't clear, or you need help exercising your privacy rights, reach out to our team. We respond to privacy inquiries within five business days.
Email: support@vision-smartnet.com
Phone: +886931931326
Address: 3F, No. 113, Section 3, Minsheng Rd, Banqiao District, New Taipei City, 220, Taiwan
For formal privacy-related complaints or data protection officer inquiries, mark your communication "Attention: Privacy Officer" so we can route it appropriately.